Resources

Delivers early signals on client’s financial situation during the fast-changing macroeconomic conditions.

Analytics in the times of COVID-19. Re-calibrating analytical models and machine learning algorithms for actionable insights.

Proactive Hardship Management using Data, Analytics and Automated Processes.

Identify customer profiles & affordability to make appropriate customer level actions across the lifecycle.

Actively monitor portfolio, calibrate risk and forecast performance.

As more people go online for their consumption needs, businesses must keep pace with digital experiences to strengthen trust and loyalty. However, there remains a gap between consumer expectations and the digital experience businesses can offer, with only 1 in 5 Singaporean consumers saying businesses have completely met their expectations for digital experiences, the lowest across APAC.

Read our study with Forrester to find out why its apparent that poor credit decisions are negatively impacting customers’ financial situations.

Read about why businesses need to invest in technology to keep up with consumer expectations online in our latest research.

Digitalisation, also known as the process of using digital technology to provide new opportunities for revenue and growth, continues to remain a top priority for many organizations in 2021.

Navigating a new era of credit risk decisioning- as lenders prepare to navigate a changed world, they’re prioritizing digital investments to help. Find out what the top 5 Key business priorities are in 2021.

The impact of COVID-19 has caused a surge in digital demand over the past year, reinforcing the deep connection between recognition, fraud prevention and the online customer experience.

Digital identity solutions are a crucial component to enhancing the customer experience in digital transactions. Driven by verified data, digital identity as a concept benefits both businesses and consumers. Innovative and effective solutions can prevent costly fraudulent activity and enhance compliance measures for businesses and ensure a more convenient and protected experience for consumers.

The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and resolution ahead. Consumer concerns about their personal finances have started to ease for the first time since June 2020. And there’s a groundswell of opportunity for businesses to serve the growing ranks of “connected customers”—putting the consumer truly at the heart of the relationship.

In one of the largest studies of its kind, Experian surveyed 3,000 consumers and 900 businesses to explore the shifts in consumer behaviour and business strategy pre- and post-COVID-19.

In one of the largest studies of its kind, Experian surveyed 3,000 consumers and 900 businesses to explore the shifts in consumer behaviour and business strategy pre- and post-COVID-19.

Desires for a better experience and concerns for security are still shaping the digital relationship between consumers and businesses, and identity is finding its way into every customer decision.

For many, the promise of data-driven business is more myth than matter. Despite sincere ambitions, many businesses fail to take advantage of the many benefits that data can provide, as efforts around analytics and business intelligence are hamstrung by poor-quality data. How do businesses gain control over their most valuable asset?

In this report with Frost & Sullivan, we take a deep dive at the corporate innovation agenda and the role that innovation labs have in the development of the facets needed for a successful corporate innovation ecosystem.

Digital adoption and with it a fast-growing digital ecosystem are changing the relationship between businesses and consumers in Asia-Pacific. While businesses are striving to drive and unlock the benefits from increasingly digital lifestyles, they must tackle many challenges.

Powered by Experian's Digital Onboarding and Decisioning solutions, Yoma Bank revolutionised and transformed its digital onboarding journey for seamless customer experiences.

Download the infographic and learn how Experian’s Decisioning-As-A-Service can help to redefine the customer experience.

Find out more about how our Digital Onboarding solution can help you automate and prioritise customer experience, all whilst managing decisioning and risk.

Creating a frictionless customer onboarding journey for SMEs. Read more to find out barriers and how businesses can build a robust digital onboarding journey.